Frequently Asked Questions

General Questions

What is Pettify?

Pettify is a diary for your pet's whole life. It keeps the daily routine, walks, photos, and vet visits on one timeline, and adds a care plan built for your pet's breed, reminders, health records, an AI assistant, and family sharing. It works for dogs and cats.

Is Pettify free to use?

The download is free, the app is not. Using Pettify requires a Pettify Premium subscription: $4.99 per month or $49.99 per year, starting with a free 7-day trial. There is no free tier. Subscriptions are billed through the App Store and can be cancelled at any time. Prices are for the US App Store and may differ in your country.

Which devices are supported?

Pettify is available for iPhone and iPad running iOS or iPadOS 18.0 or later, Mac computers with Apple silicon running macOS 15.0 or later, and Apple Vision Pro.

Features & Functionality

What is the Care Plan?

The Care Plan is a daily routine based on your pet's breed, from feeding and grooming to walks for dogs and play sessions for cats. It covers 139 breed profiles: 89 for dogs and 50 for cats, including mixed breeds. You choose which routines get reminders and mark each one done as you go.

What can I keep in Pettify?

Pettify keeps your pet's everyday life and care in one place:

• Care Plan routines with reminders and completion marks
• Diary entries for feeding, care, and activity, plus notes with photos
• Pet videos and travel records
• Dog activities (walks, runs, play, training) with duration and distance
• A calendar and one-off or repeating reminders for feeding, grooming, medications, and vet appointments
• Health records: weight and temperature with charts, vaccinations, and vet visits with documents
• PDF reports for your veterinarian

How does the AI Care Assistant work?

Pettify's AI assistant is powered by OpenAI's models. It uses your pet's profile, including breed, age, and weight, to give answers that fit your pet. You can also upload a veterinary document and have the assistant go through it with you. Guidance, not a diagnosis.

Important: Only pet-related data (not your personal information) is sent to OpenAI for processing. OpenAI does not store API request data (zero retention policy). AI suggestions are for informational purposes only and do not replace professional veterinary advice. Always consult with a licensed veterinarian for medical concerns.

Privacy Policy: https://openai.com/policies/privacy-policy

Can I manage multiple pets?

Yes. Pettify supports multiple pet profiles, so each pet gets its own diary, care plan, and reminders.

How does Family Sync work?

Family Sync allows you to invite family members or caregivers to collaborate on your pet's profile. All members see the same diary, health records, and schedules, with changes synced in real time. You can control permissions for each family member (view-only or full edit access).

Privacy & Security

Is my pet's data secure?

Absolutely. We take data security seriously. All data is encrypted both in transit (using TLS/SSL) and at rest. We implement industry-standard security measures and conduct regular security audits. We do not sell or share your personal information with third parties for marketing purposes.

Who can see my pet's information?

Only you and family members you explicitly invite can view your pet's information. Your data is private by default. You have full control over who has access to your pet's profiles.

What data do you collect?

We collect the following types of data:

• Health & Fitness Data: Vaccination records, medical history, weight tracking, medication schedules
• User Content: Photos, videos, pet names, notes, activity logs
• Identifiers: User ID (Firebase UID) and Device ID (for push notifications only)
• Usage Data: Anonymized app usage patterns, crash reports, performance metrics
• Diagnostics: Anonymized crash reports and performance data for bug fixing

We do NOT collect: Contact info (except for authentication), financial info (payments handled by Apple), location (optional, not used by default), browsing/search history, contacts, or audio data.

Do you use my data for tracking?

No. We do not use your data for tracking purposes. We do not track users across apps or websites owned by other companies. We do not use your data for advertising purposes. The App complies with Apple's App Tracking Transparency framework and does not request permission to track you.

What third-party services do you use?

We use the following third-party services:

• Firebase (Google): For data storage, authentication, analytics, and push notifications. Anonymized usage data and crash reports are shared with Firebase. Privacy policy:https://firebase.google.com/support/privacy
• OpenAI: For AI-powered features (the AI assistant). Only pet-related data (names, breeds, health records, notes) is sent to OpenAI—your personal information (email, name, address) is never sent. OpenAI does not store API request data (zero retention policy). Privacy policy:https://openai.com/policies/privacy-policy
• Apple StoreKit: For processing in-app purchases and subscriptions. All payment information is handled by Apple—we do not collect or store payment data.

What data is sent to OpenAI?

When you use the AI assistant, only pet-related data is sent to OpenAI:

• Pet names, types, breeds, age, weight
• Health records and medical history
• Photo descriptions and notes
• Activity logs and behavioral observations

Your personal information (email, name, address) is NEVER sent to OpenAI. Pet data sent to OpenAI is contextualized but not linked to your personal identifiers. OpenAI does not store API request data (zero retention policy).

Can I export my data?

Yes! You can export your pet's health records at any time as a PDF report, for example to share with your veterinarian.

How long do you keep my data?

We retain your information for as long as your account is active or as needed to provide services. After account deletion, your data is permanently removed from active systems within 30 days. Backup copies may be retained for up to 90 days for disaster recovery purposes. Aggregated, anonymized data may be retained for analytical purposes.

Account & Subscription

How do I start a subscription?

Pettify offers the monthly and annual plans when you first open the app. Both start with a free 7-day trial and are billed through the App Store. You can check your plan later in the Profile tab under Subscription.

What payment methods are accepted?

All payments are processed through the Apple App Store via Apple StoreKit. We accept all payment methods supported by your App Store account, including credit cards, debit cards, and Apple Pay. We do not collect, store, or process payment information—all payment data is handled entirely by Apple.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Cancellations are managed through your App Store account settings. Your access to the app continues until the end of the current billing period. No refunds are provided for partial subscription periods.

What happens if I cancel my Premium subscription?

Pettify keeps working until the end of the current billing period. After that, the app asks for an active subscription before you can use it again. Your account and your data are not deleted.

Technical Support

I'm experiencing technical issues. What should I do?

First, try these troubleshooting steps:

• Restart the Pettify app
• Check for app updates in the App Store
• Ensure your device has a stable internet connection
• Restart your device

If the issue persists, please contact our support team at [email protected] with details about the problem and your device information.

How do I delete my account?

To delete your account, open the Profile tab and choose Delete Account. This action is permanent and will remove all your data, including pet profiles, health records, and activity logs. You'll be asked to confirm before deletion.

I forgot my password. How can I reset it?

On the login screen, tap "Forgot Password?" and enter your email address. You'll receive a password reset link via email. Follow the instructions in the email to create a new password.

Still Have Questions?

If you couldn't find the answer you're looking for, please reach out to our support team.

Contact Support
Email: [email protected]
Website: Contact Form